If you have already placed an order for Time Warner Cable service(s) and have questions regarding any of the topics below, please call 888-892-4373:
- To schedule an installation or check the status of your installation for your service(s)
- If you have questions or require technical support for service(s)or equipment already installed at your address
- Questions regarding billing or payment
You can also reach Time Warner Cable at the numbers below, based on the location of your service.
| Region | Contact Number |
|---|---|
| Northeast Ohio | 330-634-7893 |
| Southwest Ohio | 513-469-1112 |
| San Diego, CA | 858-695-3220 |
| Mid Ohio | 614-481-5050 |
| Charlotte, NC | 704-377-9600 |
| Los Angeles, CA | 818-700-6500 |
| Kansas City, KS | 816-358-8833 |
| Raleigh, NC | 919-595-4892 |
| Dallas | 972-742-5892 |
| Southwest Texas | 361-698-6200 |
| Albany, NY | 518-242-8945 |
| Binghamton, NY | 607-798-8001 |
| Buffalo, NY | 716-558-3000 |
| New York City, NY | 212-358-0900 |
| Rochester, NY | 585-756-5000 |
| Austin, TX | 512-485-5555 |
| San Antonio, TX | 210-244-0500 |
| Waco, TX | 512-485-5555 |
| Syracuse, NY | 315-634-6000 |
| Eastern Carolina-Wilmington, NC | 910-862-2006 |
| Greensboro, NC | 336-232-5286 |
| Columbia, SC | 803-744-5657 |
| Wisconsin | 414-918-1914 |
| New England | 603-352-6421 |
| Hawaii | 808-643-2337 |
With questions regarding a Motorola® wireless modem purchase through Broadbandoffers.com or to check the status of your modem rebate, please call 877-668-7221 or log on to http://support.broadbandoffers.com.
If you are not currently a Time Warner Cable service(s) customer, or want to order an additional Time Warner Cable service for your home, you can order online through this website or call 866-960-1254.